1. From inside the app — fastest
- In the parent corner, tap "My account" at the bottom → My account and data → Delete.
- You will be asked to confirm your identity, and deletion starts immediately.
Account deletion
Delete your Rushda account
You can delete your account and all of your children's data at any time, in one of two ways. App name: Rushda (rushda.app).
Two ways to delete
2. From here
- Send an email from the address registered on your account to rushdakids@gmail.com with the subject "Delete account".
- We confirm by replying to that same address.
An account without email
If the account was never saved with an email: delete it inside the app (My account → My account and data → Delete, then type the confirmation word), or write to us with the family number shown on that screen and your child's name as it was typed in the app.
What gets deleted
Everything we hold
- Your account: email, name and password.
- Your children's names, learning progress and test results.
- Your gift images, and any voice recordings made in earlier versions of the app — the files themselves, from our servers.
- All linked devices are unlinked.
What may be retained
Outside our control
- Billing records held by Google Play or Apple — retained by the store as required by law and outside our control.
- Technical server logs that do not identify you.
Deleted on request
- Your conversations with the Rushda assistant and your support messages: write to rushdakids@gmail.com and we delete them.
⚠️ Deleting your account does not cancel your subscription
Cancel first, then delete
Your subscription is a contract between you and your device store, not with us. Deleting your account does not stop it or stop renewal. Cancel it in the store first, then delete your account.
On iPhone and iPad
Settings → your name → Subscriptions → Rushda → Cancel Subscription.
On Android
Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Rushda → Cancel subscription.
Refunds
Refund requests go to the store itself — payment never passes through us, so we cannot issue one.
Timeline
30 days — grace period
Write to us, or tap "Cancel deletion" in the app during this window, and everything is restored.
After 30 days
All data is permanently deleted and cannot be recovered.